🚚 Shipping Policy

At Prakartik Sparsh, our mission is to provide you with a smooth, reliable, and hassle-free shopping experience from the moment you place an order to the moment it reaches your doorstep. Below are the details of our shipping and delivery process:

📦 1. Shipping Partners

We work with trusted delivery partners such as Delhivery, and more to ensure safe and timely delivery across India.

🚛 2. Free Shipping

Eligibility:

  • Enjoy free shipping on all orders above ₹500 anywhere in India.
  • For orders below ₹500, a small shipping charge will apply, depending on the delivery location (urban or rural).

Processing Time:

  • Orders are usually dispatched within 1–3 working days.
  • Orders placed on Sundays or public holidays will be processed the next working day.
  • During festivals or high-volume periods, there may be slight delays in dispatch.

📍 3. Delivery Restrictions

  • We do not deliver to P.O. Boxes or military addresses.
  • Remote or rural areas may require additional delivery time.

❌ 4. Order Cancellations

By Customer:

  • You may cancel your order by emailing us at Email.com within 24 hours of placing the order.
  • Once the order is shipped, cancellation is not possible.
  • For perishable or temperature-sensitive items, cancellations are accepted, but product costs may be deducted.

By Prakartik Sparsh:

We reserve the right to cancel an order in the following scenarios:

  • Product listed with incorrect price or inventory
  • Logistic issues or service unavailability at your location
    In such cases, the customer will be notified, and a 100% refund will be processed.

📦 5. Replacement & Refund Policy

We take utmost care in packing and dispatching your order. However, in rare cases, if you receive:

  • A damaged item during transit
  • A product with a manufacturing defect
  • A wrong product

You are eligible for a replacement or full refund under the following conditions:

Conditions for Replacement/Refund:

  • Request must be raised within 5 days of receiving the product.
  • If the product is visibly damaged or leaking, please do not accept the package. Return it to the courier.
  • Once accepted, items are returnable only if the above issues apply.

How to Request:

  • Email us at Email.com with your Order Number and reason for return.
  • Please wait for confirmation before sending any product back.
  • If replacement is unavailable, we’ll suggest suitable alternatives or process a full refund as per your preference.

⏱️ 6. Delivery Timelines

We aim to deliver your order within 2–7 business days depending on your location and courier availability. In some remote or rural areas, delivery may take longer.

⚠️ Delays Beyond Our Control

Delivery timelines may be affected by:

  • Logistics partner delays
  • Weather conditions
  • Strikes or natural calamities
  • Other unexpected disruptions

In such cases, we will make reasonable efforts to update you via your registered email or mobile number.

📞 Contact Us

For any questions related to shipping, orders, cancellations, or refunds, feel free to reach out:

 

Prakartik Sparsh Customer Support
📧 Email: prakartiksparsh@gmail.com
📞 Phone/WhatsApp: +91-9211718882
🌐 Website: https://prakartiksparsh.com